No-shows

Mark a no-show

On Today or Calendar, open the appointment and set status to no-show when the client never arrives and your policy window has passed.

No-show · J. Cole

StatusNo-show

DepositForfeited $80

Next actionOffer waitlist

Offer next client

No-show on the appointment — forfeit deposit and offer waitlist.

If a deposit was paid/applied, use the forfeit path your shop trains—do not silently delete the appointment or the money state will disagree with the day board.

Policies to set first

Cancel/reschedule windows are commonly about 48 hours and configurable. Publish the same language on the book page and consent so clients are not surprised.

Deposit status

PendingPaidAppliedForfeitedRefunded

Amount$150

Policy window~48 hours

Deposit states on the appointment — pending through forfeited/refunded.

Decide when staff refund vs forfeit. Consistency matters more than a harsh policy you never apply.

Fill the chair

After a no-show frees a slot, offer waitlist clients or open a walk-in on the same appointment engine. Pair with reminders so fewer sessions reach no-show at all.

Waitlist

ArtistSia · fine line

1 J. Cole · offered · Thu gap
2 Rae M · active
3 Kim L · active

Offer next on cancel / no-show

Waitlist queue — offer the next client when a chair opens.