Reminders

Enable notification templates

Confirm SMS/email templates and channels your shop uses. Reminders attach to real appointments—not a separate spreadsheet of phone numbers.

Deposits and reminders

Deposit paid$150

Reminder sent48h before

Cutoff24h

Reminder timeline tied to a deposit-backed session.

Send reminders early enough to reschedule inside your cancel window (often ~48 hours). A reminder after the forfeit window only creates arguments.

Deposit status

PendingPaidAppliedForfeitedRefunded

Amount$150

Policy window~48 hours

Deposit states on the appointment — pending through forfeited/refunded.

Mark no-show, apply deposit policy, offer waitlist. Reminders reduce volume; they do not replace deposits.

No-show · J. Cole

StatusNo-show

DepositForfeited $80

Next actionOffer waitlist

Offer next client

No-show on the appointment — forfeit deposit and offer waitlist.